Talent Job Seeker
Italian and English Customer Sales Advisor (With Relocation Support)
- directions_car Lisbon
- work Full-time
About the position
Language
Italian (Native) + English (solid B2)
Key Responsibilities
Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Candidate Profile
Excellent communication skills coupled with empathy and team spirit
Tech-savvy
Previous experience in Customer Service (preferable)
Previous experience in sales is a plus
Availability to work on rotational shifts
Salary Conditions
Base salary (gross):1024 x 14
Performance bonus (gross): up to 225
Meal allowance: 7,23 per workday (paid in meal card)
Transportation allowance: 20
Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
Schedule
Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
Days Off: Sunday + 1 rotational day
Type of contract: 6 months with the possibility of renewal
Place of work
Lisbon
app.general.countries.Portugal
About the company
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Relevant places near
- Lisbon
- Amadora
- Queluz
- Cacém
- Algueirão
- Loures
- Rio de Mouro
- Odivelas
- Amora
- Corroios
Job ID: 9718652
/ Ref: b37aa4e8c66163fb8fdaa31ecbd8b927