Talent Job Seeker
Quality Assurance Manager
- directions_car Cebu City
- work Full-time
About the position
This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.
Location: Cebu
Shift: Night Shift
Set-up: Onsite
Start Date: June / ASAP
Key Responsibilities:
- Develop and manage QA policies, procedures, and performance standards
- Conduct audits, identify quality issues, and oversee corrective actions.
- Collaborate with cross-functional teams to ensure product/service quality.
- Monitor compliance with industry and regulatory standards (e.g., HIPAA, ISO).
Qualification:
- 3 years of experience as QA Manager
- Handled at least a team of 6-8 members
- Experience in Healthcare BPO is preferred
- Has knowledge on various quality improvement tools and techniques like Kaizen, Lean six sigma, FMEA etc.
Place of work
Cebu City
app.general.countries.Philippines
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Cebu City
- Lapu-Lapu City
- Mandaue City
- Talisay
- Minglanilla
- Liloan
- Consolacion
- Cordova
- Naga
- Apas
Job ID: 9717555
/ Ref: 73f7aa1ebdddaf746f053c5fa9b18408