Talent Job Seeker

URGENT!! Medical Allied College Grad. (6mos. CSR-BPO) Up to 30K

Must be a graduate of any Medical Allied course (e.g., Nursing, MedTech, Pharmacy, PT, RadTech, etc.)
With at least 6 months of BPO or Customer Service experience handling US Healthcare account (preferably voice account and Prior Authorization knowledge)
Excellent English communication skills
Amenable to work on night shifts, weekends, and holidays
Willing to work on-site
Strong interpersonal and problem-solving skills
Must be able to start immediately

Job Responsibilities:

Handle inbound and outbound calls from US-based healthcare customers
Assist patients with appointment scheduling, billing concerns, and medical-related inquiries
Provide accurate product/service information and resolve issues in a timely manner
Use medical knowledge to understand customer needs and provide the appropriate solutions
Document all customer interactions in the CRM system
Collaborate with internal departments (e.g., claims, benefits) for proper case resolution
Uphold HIPAA standards and data confidentiality

Talent Job Seeker
Pasig City
app.general.countries.Philippines

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Job ID: 9717431 / Ref: 2534e66e83570802bff19693ad1107f9