Talent Job Seeker
Front of House Duty Manager
- directions_car St. Paul's Bay
- work Full-time
About the position
We are seeking a professional, hands-on Front of House Duty Manager to lead the day-to-day front-facing operations of a busy 4-star hotel in Qawra. This role is ideal for someone who thrives in a guest-facing environment, enjoys leading diverse service teams, and takes pride in delivering memorable hospitality experiences.
Key Responsibilities
Guest Services & Experience
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Ensure smooth and welcoming check-in/check-out experiences
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Handle guest feedback and resolve issues promptly and professionally
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Maintain a strong presence throughout public areas to anticipate guest needs
Team Supervision
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Lead and motivate front office, concierge, bar/lounge, and restaurant service teams
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Organize and oversee staffing during shifts, ensuring optimal coverage and efficiency
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Support staff development through coaching, guidance, and performance monitoring
Operational Oversight
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Monitor the condition and presentation of reception, lounge, dining, and entertainment areas
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Work collaboratively with other departments (housekeeping, maintenance, F&B) to ensure seamless service delivery
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Enforce high standards of cleanliness, service, and professionalism
Incident & Emergency Management
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Act as the primary management contact during assigned shifts
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Respond quickly and decisively to guest incidents or operational challenges
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Ensure all incidents are documented and followed up appropriately
Reporting & Admin
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Prepare shift summaries, guest issue logs, and occupancy updates
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Support daily auditing procedures and contribute to front office reports
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Provide feedback to senior management on service improvements and team performance
Requirements
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Minimum 3 years experience in a supervisory or duty management role within a hotel or resort
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Strong leadership and delegation skills
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Excellent customer service and problem-solving abilities
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Fluent in English; knowledge of Maltese or Italian is a plus
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Familiarity with hotel systems (PMS, POS, booking platforms)
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Flexible to work shifts, weekends, and holidays
Benefits
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Competitive salary based on experience
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Supportive team environment
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Professional development and cross-training opportunities
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Opportunity to work in a guest-focused role with varied daily responsibilities
Why Join Us?
This is more than just a jobits your chance to become part of a welcoming team that values passion, service, and professionalism. If you enjoy leading by example, solving problems with a smile, and creating meaningful guest moments, we want to hear from you! Apply today and take the next step in your hospitality career.
Place of work
St. Paul's Bay
app.general.countries.Malta
About the company
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Relevant places near
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Job ID: 9716740
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