Talent Job Seeker
German speaking Customer Support Agents - Hybrid Role in Malta No calls
- directions_car Mosta
- work Full-time
About the position
Are you passionate about delivering excellent customer service and supporting users in a dynamic, international environment?
We’re looking for German-speaking Customer Support Agents to join our growing team in sunny Malta. This is a hybrid position, offering a mix of on-site and remote work. Relocation support is available for candidates coming from abroad.
Your Role:
As a Customer Support Agent, you’ll be the first point of contact for users, helping them resolve issues, navigate the platform, and providing exceptional service through email and live chat — no phone calls required.
Key Responsibilities:
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Respond to customer inquiries via email and chat in a timely, professional manner
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Provide accurate information and effective solutions using internal tools
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Support users with technical issues, product guidance, and general queries
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Identify and escalate recurring issues to the appropriate teams
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Stay updated on company policies and procedures through regular training
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Meet performance targets related to quality and response time
What We’re Looking For:
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Native-level German and strong English skills
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Excellent written communication and problem-solving abilities
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Proficiency with Microsoft Office tools (Excel, Word, etc.)
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A tech-savvy mindset with the ability to learn quickly
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A positive, can-do attitude and desire to help others
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No prior experience needed – full training is provided!
Work Schedule:
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Rotational shifts between 07:00 AM and 12:00 AM (midnight)
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5 working days per week with 2 days off
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Initial training period (2 weeks) is on-site in Malta
What We Offer:
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Comprehensive onboarding and training
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Hybrid work model (on-site + remote flexibility only in Malta)
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Relocation assistance:
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Airport pickup upon arrival
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Hotel accommodation (up to 3 weeks covered)
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Partial reimbursement of flight ticket (conditions apply)
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Career development opportunities
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Health insurance after 6 months of employment
Place of work
Mosta
app.general.countries.Malta
About the company
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Relevant places near
- Birkirkara
- Qormi
- Mosta
- Żabbar
- San Pawl il-Baħar
- Fgura
- San Ġwann
- Żejtun
- Rabat
- Sliema
Job ID: 9714422
/ Ref: 73a038d7b0dd5279f702949ea2f7a0b0