Talent Job Seeker
Customer Service withGerman
- directions_car Athens
- work Full-time
About the position
Location: Athens, Greece (Remote Work Available)
Languages: Native German + English (Intermediate, B2)
About the Opportunity:
Be part of the team driving Germanys premier free loyalty program and largest multichannel marketing platform! As a German-speaking Customer Support Specialist, youll engage with customers collecting loyalty points for both online and in-store shopping. Customers can redeem these points in a reward store, convert them into vouchers, contribute to donations, or even transfer them into Lufthansa Miles&More. A mobile app further enhances ease of use, offering customers a seamless and rewarding experience.
Working Hours:
Days: Monday through Saturday
Shift Rotation: 9:00 am to 9:00 pm
Benefits and Compensation:
Monthly Salary: 1,150 EUR (paid over 14 months)
Performance Incentive: Monthly 10% bonus based on performance
Meal Benefit: 3 EUR /day for the first year, increasing to 6 EUR /day after 12 months
Healthcare: Comprehensive private insurance
Additional Perks: On-site gym, wellness activities, and a rooftop cinema with Acropolis views
Requirements:
- Skills:
Strong verbal communication with active listening
Customer-oriented approach and flexibility to interact with diverse personalities
Attributes: Positive problem-solver with a passion for delivering superior customer experiences
Responsibilities:
- Customer Service:
Handle incoming calls and manage back-office support efficiently
Anticipate and address customer needs with accuracy and empathy
Build trusting relationships through engaging, effective communication
- Quality of Service:
Maintain accurate, complete service delivery in line with company standards
Meet both individual and team goals, striving for top-tier customer satisfaction
Keep organized, up-to-date customer records and process documents
- Communication Standards:
Offer professional customer service through phone and email channels, aiming to resolve issues on the first contact
Comply with established communication practices, protocols, and company guidelines
Contract:
Fixed-term with potential for extension based on performance
Apply now and be a part of Germanys most dynamic loyalty program in a vibrant Athens setting!
Place of work
Athens
app.general.countries.Greece
About the company
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Relevant places near
- Athens
- Piraeus
- Peristéri
- Kallithéa
- Acharnés
- Níkaia
- Glyfáda
- Ílion
- Ilioúpoli
- Keratsíni
Job ID: 9713864
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