Talent Job Seeker

Russian Speaker Customer Service Representative (Bytedance tech)

Position: Customer Support

Location: Porto, Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Provide support to customers by phone, email, chat and social media channels
Handle with all questions and inquiries about products and services
Actively work on the optimisation of all processes related to customers
Closely work with other together with other departments, for example Sales and Marketing

REQUIREMENTS:

Native/fluent in Russian both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
Ability to handle stressful situations
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
Good and customer-friendly service
Curious and persistent in solving issues
Organized and can keep a cool head even in stressful situations

BENEFITS:

Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more

Talent Job Seeker
Porto
app.general.countries.Portugal

Identifica el mejor Talento con Talent Job Seeker

Job ID: 9713630 / Ref: 952e4afba4f44fad99b9a1f56b0b6bd3