Norwegian/German/Dutch-Speaking Customer support

About the position

Customer Support Agent (Norwegian, German or Dutch-Speaking)

Location: Riga, Latvia
Work Model: On-site (Hybrid option after 3 months based on performance)
Employment Type: Full-time

About the Role

Are you passionate about delivering outstanding customer service? Join our fast-paced support team for a leading payment platform, where your communication skills and problem-solving mindset will make a real difference. We're looking for a motivated Customer Support Agent to handle customer inquiries across phone, chat, and email channels, ensuring a seamless and positive experience.

What You'll Do

• Handle customer inquiries via phone, chat, and email, providing prompt and helpful solutions

• Log case resolutions accurately in the contact centre system

• Ensure timely resolution of all cases within the designated lifecycle

• Escalate high-priority issues as needed, in accordance with client protocols

• Collaborate effectively with your team and internal departments

• Maintain high-quality standards in customer interactions

• Adhere to your assigned work schedule and start your shifts on time

• Meet key performance targets, including response time, resolution rate, and handling time

• Participate in training sessions and contribute to continuous service improvement

• Take on ad hoc tasks aimed at enhancing customer satisfaction or personal KPIs

What Were Looking For

• Proficiency in Norwegian, German or Dutch (B2) and English (C1)both written and spoken

• Prior experience in a customer support or outsourcing environment is a plus

• EU citizenship or valid work permit for Latvia

• Willingness to relocate to Riga or already living in Latvia

• Strong typing skills (50+ wpm with 90%+ accuracy) and computer literacy

• Friendly, positive, and self-motivated with a team-oriented attitude

• Customer-focused mindset with excellent problem-solving abilities

• Flexibility to work shifts and adapt to changing priorities

• Ability to pass a background check

What We Offer

• Paid initial training and continuous professional development

• 40-hour workweek within operating hours: 07:30 AM 12:30 AM, Monday to Sunday

• Relocation support: flight and one-month accommodation covered

• Hybrid work option after 3 months based on performance

• Modern and welcoming workplace environment

• Opportunities for career growth and skills development

• Regular team-building activities and employee engagement events

Benefits

• Comprehensive health insurance

• Access to over 5,000 online courses and certifications, with a focus on tech and soft skills

• Competitive salary and role-based allowances

• 4 weeks of paid vacation per year

• Supportive, inclusive workplace culture with wellness initiatives and celebrations

• Work-from-home flexibility for late shifts ending after 9 PM

If you're ready to grow your career in a dynamic and supportive environment, apply now and take your customer service skills to the next level! 

For any questions about this position email norenmadicken@gmail.com

Place of work