Talent Job Seeker
Sales and Customer Executive
- directions_car Floriana
- work Full-time
About the position
We are currently supporting our client in Malta in their search for a Sales and Customer Executive to join their growing team. This role involves providing front-line support to clients, handling policy servicing, and contributing to a high-quality customer experience across all communication channels.
Key Responsibilities:
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Assist and support walk-in clients and intermediaries by:
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Updating and amending client records
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Responding to product-related queries and providing relevant information
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Promoting and explaining new products
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Preparing and issuing quotations, and completing sales paperwork when applicable
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Process and administer a range of customer policy actions including:
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Surrenders, maturities, and death benefit payments
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Revised maturity value estimates, top-ups, fund switches, premium payments, and valuations for Unit Linked policies
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Respond to customer enquiries via phone and email, ensuring timely and accurate support
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Handle and resolve client complaints in line with internal protocols, escalating when necessary
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Update customer and policy records and issue related documentation
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Where authorized, exercise discretion to offer redress in situations that may affect customer relationships
Requirements:
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Strong proficiency in Microsoft Office applications
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Excellent verbal and written communication skills
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Strong negotiation and analytical skills
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Ability to work both independently and collaboratively within a team
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Preference will be given to candidates who hold or are working toward a CII qualification (minimum Dip CII)
Languages:
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Maltese: Excellent
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English: Excellent
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Spanish: Considered an asset
Benefits:
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Flexible working hours
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On-site gym
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Birthday leave
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Health and life insurance
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Canteen and transport allowance
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Extended maternity and paternity leave
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Special benefits for returning mothers
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Children sick leave
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Pension plan incentive (after 2 years)
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Active ageing incentive
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Study/exam leave
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Sports and cultural leave
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Sponsorship for further training
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On-site canteen facility
If you're a motivated individual with a passion for customer service and a desire to grow within a dynamic and supportive environment, we encourage you to apply today. This is a great opportunity to build your career while making a meaningful impact on customer experience.
We look forward to hearing from you!
Place of work
Floriana
app.general.countries.Malta
About the company
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Relevant places near
- Birkirkara
- Qormi
- Mosta
- Żabbar
- San Pawl il-Baħar
- Fgura
- San Ġwann
- Żejtun
- Rabat
- Sliema
Job ID: 9713002
/ Ref: 12da582b574eb40809b335947f32e932