Debtors Clerk

About the position

Join a high-performing finance team at a fast-growing luxury retail brand!

Are you a detail-driven Debtors Clerk with a flair for financial accuracy and customer engagement? This is your opportunity to be part of a dynamic team that fuels a multi-channel luxury business across wholesale, e-commerce, and online platforms.

We are looking for someone who thrives in a fast-paced environment, takes full ownership of the debtors function, and consistently delivers accurate, timely financial results. You will work in a highly agile and supportive finance team using industry-leading tools like Odoo ERP and multiple banking systems.

Whats in it for you?

• Be part of a rapidly growing business with a start-up energy and retail excellence
• Gain exposure to multi-currency and multi-platform financial operations
• Engage directly with customers and contribute to a sustainable financial ecosystem
• Work in a culture that values initiative, precision, and high standards

What we are looking for:

• At least 5 years of debtors/accounts receivable experience, ideally in retail
• A finance diploma or relevant certification
• Proficiency in Excel and ERP systems (Odoo is a plus)
• Strong customer service and reconciliation skills

Duties:

Debtors Book Management

• Take full ownership of the debtors book across wholesale, online, and e-commerce platforms.
• Monitor the aging of accounts and prepare detailed reports for the Finance Manager.
• Follow up on overdue accounts to ensure timely collections.

Reconciliations and Allocations

• Reconcile customer accounts regularly, ensuring accuracy and completeness.
• Allocate payments accurately across multiple banking platforms in a timely manner.
• Investigate and resolve discrepancies or queries relating to payments and account balances.

Credit Notes and Returns

• Process and issue credit notes for returns across online and e-commerce channels.
• Verify all customer returns and ensure they are accurately reflected in account statements.
• Manage the credit note process to ensure account integrity.

Customer Relationships

• Build and maintain positive relationships with customers across all sales channels.
• Address payment delays proactively and negotiate resolutions where necessary.
• Serve as the first point of contact for account-related queries.

Collaboration and Reporting

• Work closely with the Finance Manager and finance team to align priorities.
• Prepare regular debtors performance reports, highlighting trends and risks.
• Support audit processes with required documentation and account data.

Compliance and Process Improvement

• Ensure all activities comply with internal policies and relevant financial regulations.
• Identify and implement process improvements within the debtors function.
• Maintain high standards of operational efficiency and accuracy.

If you are ready to make an impact and help drive financial clarity in a luxury retail space, we want to hear from you!

Place of work