Talent Job Seeker
Dutch Speaker Customer Service Representative for Portugal
- directions_car Brussels
- work Full-time
About the position
Position: Customer Service Representative
Location: Lisbon, Portugal
Work model: hybrid
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
- Assist customers during the post-sale stage.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
- Native / fluent in Flemish (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Experience with customer service software, ticketing systems, or CRM tools is preferred.
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Previous experience in customer service would be considered an advantage.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment.
- Working schedule: Monday to Friday: 08AM-5PM.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
Place of work
Talent Job Seeker
Brussels
app.general.countries.Belgium
Brussels
app.general.countries.Belgium
About the company
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Relevant places near
- Brussels
- Anderlecht
- Schaerbeek
- Molenbeek-Saint-Jean
- Ixelles
- Uccle
- Woluwe-Saint-Lambert
- Forest
- Jette
- Saint-Gilles
Job ID: 9711512
/ Ref: 13658aa8a42cf7105ae3a39ec8cf718f