Talent Job Seeker
Boat Service Manager
- directions_car Dubai
- work Full-time
About the position
We are looking for a knowledgeable and highly organized Boat Service Manager to lead and oversee our service department. The ideal candidate will have a strong background in marine maintenance and repair, excellent leadership abilities, and a commitment to delivering exceptional customer service. This role is responsible for managing the service team, scheduling and coordinating repairs, maintaining quality control, and ensuring timely service delivery.
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Key Responsibilities:
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Oversee all operations within the boat service department, including maintenance, diagnostics, repairs, and inspections.
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Lead, train, and motivate a team of marine technicians, mechanics, and support staff.
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Schedule and prioritize service work based on urgency, availability, and customer commitments.
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Ensure all work is completed to manufacturer standards, safety regulations, and company policies.
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Communicate with customers regarding service needs, estimates, timelines, and updates.
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Manage inventory of parts, tools, and equipment, coordinating with suppliers and parts departments.
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Maintain detailed service records, invoices, and work orders using service management software.
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Monitor department performance metrics such as turnaround time, customer satisfaction, and service revenue.
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Resolve customer complaints or issues promptly and professionally.
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Stay updated on the latest marine technologies, manufacturer guidelines, and compliance regulations.
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Collaborate with sales and warranty departments to ensure smooth transitions and post-sale service.
Qualifications:
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Proven experience in marine service management or similar technical leadership role.
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Strong technical knowledge of marine engines, electrical systems, hull maintenance, and diagnostics.
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Excellent leadership, communication, and team management skills.
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Customer-focused with a commitment to high-quality service.
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Ability to read and interpret technical manuals and service bulletins.
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Proficiency in service management or dealership software (e.g., DockMaster, Lightspeed, or similar).
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Certifications from marine manufacturers (e.g., Yamaha, Mercury, Volvo Penta) are a plus.
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Valid driver's license (and boating license if applicable).
Place of work
Dubai
app.general.countries.United Arab Emirates
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Job ID: 9711500
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