Talent Job Seeker
Customer Service Coordinator
- directions_car California
- work Full-time
About the position
About the Role:
As a Customer Service Coordinator, you will provide information and resolve day-to-day issues in response to inquiries about products and services.
This job is part of the Call Center job function, responsible for providing end-to-end support to resolve customer inquiries or concerns.
What You'll Do:
-
Answer incoming service requests via phone, chat, email, and online platforms. Respond to customer inquiries and concerns. Escalate as necessary.
-
Generate and follow up on service request work orders for completion.
-
Schedule meetings and coordinate logistics as needed.
-
Update systems, customer service databases, and spreadsheets.
-
Contact customers for updated information, as needed.
-
Run and distribute various ad hoc reports for review.
-
Lead by example and model behaviors aligned with core organizational values.
-
Guide team members through the application of basic knowledge.
-
Suggest improvements to existing processes and recommend solutions to improve team efficiency.
-
Evaluate and select solutions from established options.
-
Complete clearly defined tasks using standard methods and procedures.
-
Use existing procedures to solve straightforward problems, with limited discretion.
-
Deliver work following defined procedures and processes under close supervision.
What You'll Need:
-
High school diploma or equivalent experience, with up to 2 years of job-related experience.
-
Ability to follow basic work routines and standards in task execution.
-
Communication skills to exchange straightforward information.
-
Working knowledge of Microsoft Office products (e.g., Word, Excel, Outlook).
-
Strong organizational skills with an inquisitive approach.
-
Basic math skills, including the ability to calculate simple figures such as percentages, discounts, and markups.
Place of work
California
app.general.countries.United States
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Sanger
- Orange Cove
- Squaw Valley
- Minkler
- California
- California
- California
- California
- California
- California
Job ID: 9711026
/ Ref: 64e2579f93a0543d2b9adddd8df62d5d