Junior IT Technician (Hospitality)

About the position

Start Your IT Career in a Dynamic Hospitality Environment
IT Support | On-site in Camps Bay | Tourism & Hospitality Sector

About Our Client
My client is a leading tourism and hospitality group in South Africa, known for delivering premium guest experiences and maintaining impeccable service standards. With a strong focus on employee development, they offer structured career growth and a culture of excellence where passionate individuals thrive.

Based in scenic Camps Bay, the group's technology team plays a vital role in supporting multiple properties and services. This is a hands-on opportunity to work in a fast-paced, high-impact environment where your contributions make a visible difference.

The Role: Junior IT Technician
As a Junior IT Technician, you'll provide day-to-day technical support to internal users across multiple systems and platforms. This includes troubleshooting hardware and software issues, maintaining system performance, and delivering responsive, courteous support to staff, guests, and tenants. This role is fully on-site, with no hybrid or remote options, and requires a proactive mindset, sound technical foundation, and strong attention to detail.

Key Responsibilities

• Respond to and resolve Tier 1 helpdesk support tickets across hardware and software

• Set up, configure, and deploy workstations and peripheral devices

• Provide support for Windows, macOS, MS Office, and Microsoft 365

• Complete and file administrative tasks, checklists, and asset register updates

• Assist with server checks and basic Active Directory troubleshooting

• Support networking tasks, including cable installations and endpoint support

• Coordinate with third-party vendors for repairs, quotes, and deliveries

• Troubleshoot printers, POS systems (Simphony), CCTV, access control, and audio/visual equipment

• Monitor backup systems and assist with recovery testing

• Provide on-site event tech support and ensure uptime for AV and communications equipment

• Assist with mobile phone setup and software configuration

• Ensure regular communication of passwords and security updates to staff

About You

• Grade 12 (Matric) is essential

• 13 years of IT support experience in a fast-paced environment

• Microsoft Certification or equivalent is preferred

• Familiar with Microsoft 365 Cloud and general networking concepts

• Drivers licence required

• Previous experience in the hospitality or tourism sectors is an advantage

• Comfortable with Windows and macOS operating systems

• Strong interpersonal and communication skills

• Organised, service-focused, and eager to learn

• Available for occasional after-hours support as needed

This role is ideal for a junior technician ready to grow their skills in a structured, supportive, and exciting hospitality tech environment. If you're enthusiastic about solving problems and gaining hands-on experience, apply now to join a high-performing team.

Place of work