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Training Manager - Hybrid (Cebu City)

TASQ has a job opening for a training manager position in Cebu City, with a hybrid work setup.

Requirements:

At least 2 years of experience as a training manager within the BPO industry.
Experience managing process trainers, assistant managers, and lead assistant managers related to the process.
Focuses on coaching and mentoring trainers and leadership staff, conducting training sessions as needed, performing training needs analysis, and developing action plans to address knowledge gaps.
College degree, preferably in nursing, psychology, mass communications, or education.
Positive feedback from local leadership and their teams.
Candidates without an insurance background are welcome to apply.

Responsibilities:

Assist the senior training manager in overseeing and coordinating various training requirements for the program and its projects within the assigned accounts.
Monitor, coach, and mentor trainers to enhance their skills.
Develop training materials, activities, and assessments.
Conduct training classes as necessary.
Support the senior training manager and/or AVP in gathering, measuring, and analyzing data to assess the training program's effectiveness regularly.
Conduct trainer interviews and strengthen team resources through the Training Apprenticeship Program.
Maintain confidentiality of client information and adhere to company policies regarding confidentiality.
Foster a positive work environment by recognizing team contributions, soliciting feedback, and providing personal support when needed.

Talent Job Seeker
Cebu City
app.general.countries.Philippines

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Job ID: 9709274 / Ref: 5acd844e4f69bd0957df34224540c6e6