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Customer Service to Riga

Danish, Dutch & Flemish Speaking Customer Support Agent On-site in Riga, Latvia

Position: Customer Support Agent
Work Model: On-site
Location: Riga, Latvia

Respond to customer inquiries via phone, chat, and email on behalf of a global payment platform
Document case resolutions accurately using the contact centre system
Ensure cases are resolved within defined timelines
Escalate high-priority issues according to client protocols
Work independently and as part of a supportive team
Maintain professional communication with clients and colleagues
Deliver outstanding customer service and uphold quality standards
Follow scheduled working hours and start shifts on time
Meet performance targets for response time, handle time, and resolution rate
Take on additional ad hoc tasks that contribute to client satisfaction or KPI improvement
Participate in training and development programs

Danish, Dutch or Flemish: Upper intermediate proficiency (B2 level)
English: Fluent (C1 level), both spoken and written
Previous experience in outsourced customer service is an advantage
Willingness to relocate to Riga or already residing in Latvia
EU citizenship or valid work permit for Latvia
Good computer skills with a typing speed of 50 words per minute (90% accuracy)
Positive, friendly, and self-driven personality
Team player with a customer-first mindset and problem-solving skills
Able to work shift hours, including part-time (within legal limits), and adapt quickly to changes
Clean background check and willingness to undergo one during recruitment

Talent Job Seeker
Riga
app.general.countries.Latvia

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Job ID: 9709107 / Ref: 23efe28a2ff22db1050f4e545aeaa836