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Operations Supervisor - Travel/Airline (Taguig) | Onsite

Requirements:

Effectively manage and lead a team of customer service agents, ensuring they meet or exceed performance targets and deliver a consistently high level of service
Coach and develop team members, providing feedback, training, and support to help them enhance their skills and grow professionally
Monitor and analyze team and individual performance, implementing strategies to drive continuous improvement
Foster a positive and collaborative team environment, promoting a culture of engagement and accountability
Serve as a subject matter expert, providing guidance and support to agents on complex customer inquiries and escalations
Collaborate with other teams and stakeholders to ensure seamless operations and a superior customer experience
Minimum of 1-2 years' experience in a team lead or supervisory role within a contact center or customer service environment, preferably in the travel or airlines industry

Work Set up and Shift Schedule: Night shift, Work On site (McKinley West)

Responsibilities:

Supervising and coordinating daily operational activities: This includes tasks like scheduling, assigning work, and monitoring performance.
Ensuring compliance with policies and procedures: This includes safety standards, operational guidelines, and legal requirements.
Optimizing workflow processes: Identifying bottlenecks and inefficiencies to improve overall productivity.
Training and mentoring staff: Providing guidance and support to team members to enhance their skills and performance.
Managing budgets and resources: Overseeing financial aspects of operations, including expenses and resource allocation.
Monitoring and analyzing key performance indicators (KPIs): Tracking performance metrics and reporting on progress to management.

Talent Job Seeker
Taguig
app.general.countries.Philippines

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Job ID: 9709098 / Ref: 4d7cce4288bc4dc3040884612cb4ba5e