General Service Administrator

About the position

RSS is seeking for an experienced Service Coordinator to join our established team. In this role, the successful candidate will be required to work closely with clients and stakeholders.

This role is based in Clark Pampanga.

About us

RSS are dedicated to establishing ourselves as a forefront leader in the resourcing sector globally and we are committed to consistently delivering exceptional value to our clients. Our focus extends beyond excellence in products and services; we prioritize fostering employee satisfaction, cultivating trust, and perpetually innovating to elevate the overall experience for our stakeholders.
https://resourcestaff.com.au/

Why choose us?

• Day shift
• HMO Coverage from Day 1: Includes one FREE dependent.
• Weekends off
• Competitive renumeration
• Employee referral incentive program
• 13th month salary
• Government contributions Social Security System, PhilHealth, Pag-Ibig, TIN
• Opportunities for promotions within RSS
• Paid training and development
• Transportation service provided
• Inclusive, supportive and fun company culture.

Position Summary:

We are looking for a reliable and detail-oriented Service Coordinator to support our Australian-based team in managing the offhire and damage process for our rental equipment fleet. This remote role involves coordinating offhire documentation, managing damage reporting workflows, and ensuring accurate records and communication across our internal systems and customer base.

The ideal candidate has prior experience working in service coordination, fleet support, or equipment hire operations particularly in roles involving asset tracking, work orders, or post-hire assessments.

Key Responsibilities:

• Reconcile offhire reports by reviewing equipment return details, usage logs, and fuel or AdBlue charges.
• Identify damage based on pre- and post-hire comparison photos; document findings and escalate as needed.
• Communicate with onshore team members to verify whether damage is chargeable and if repairs are pending or complete.
• Create and update work orders with relevant parts, labour, or purchase order details.
• Coordinate with onshore Parts & Service teams to gather quotes for repairs.
• Submit damage reports for approval and make any required changes based on Service Manager feedback.
• Prepare and send finalized invoices and damage photo comparisons to customers, ensuring Sales Reps are copied in.
• Maintain clear and organized digital records of all offhire transactions, updates, and communications.
• Monitor repair timelines and follow up with relevant teams if delays occur.

Requirements:

• 2-3 years of experience in remote service coordination, rental equipment support, or technical admin roles.
• Experience working with Australian or international clients in the construction, plant hire, or service industries is a plus.
• Strong working knowledge of administrative tools (e.g., Excel, Outlook, CRMs, or ERP systems).
• Confident reading equipment logs, photos, and service reports to identify potential issues.
• Highly organized and responsive, with excellent attention to detail.
• Strong written English communication skills, able to draft emails and reports professionally.

Place of work