Talent Job Seeker
Junior Customer Support-Turkish Speaking (No night shifts)
- directions_car Birkirkara
- work Full-time
About the position
Overview
Our client, a leading company in its sector, is seeking a detail-oriented and proactive Junior Customer Support Specialist fluent in Turkish to join their growing team. This is an exciting opportunity for individuals with strong communication skills who thrive in fast-paced, customer-focused environments.
Key Responsibilities
- Delivering high-quality support to both internal teams and external customers
- Liaising with multiple departments to resolve customer concerns efficiently
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Managing customer inquiries and maintaining low queue volumes
- Conducting investigative tasks related to customer accounts (e.g., transactions, documentation, calculations, account activity)
- Prioritizing tasks based on workload and urgency
- Developing an in-depth understanding of the products and services offered
- Participating in team discussions and contributing to internal projects and activities
- Providing support during the absence of team leads or managers
- Identifying and escalating any technical issues or urgent concerns
- Ensuring compliance with internal procedures and emergency protocols
- Supporting quality assurance for digital communication channels (e.g., chat and email)
- Assisting with the analysis and review of campaigns or promotional activities
- Following procedures for account restrictions and escalations
What Were Looking For
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Completion of high school or post-secondary education
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Previous experience in a customer service role (minimum 1 year preferred)
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Strong interpersonal and written communication skills
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Confident using internet-based tools and software applications
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Native-level fluency in Turkish (written and spoken)
Whats On Offer
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Monthly fitness/gym membership support
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Fresh fruit and complimentary hot beverages in the office
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Comprehensive private medical insurance
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Access to a holistic wellbeing platform (LYRA App)
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Annual performance-based bonus (discretionary)
Place of work
Birkirkara
app.general.countries.Malta
About the company
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Relevant places near
- Birkirkara
- Qormi
- Mosta
- Żabbar
- San Pawl il-Baħar
- Fgura
- San Ġwann
- Żejtun
- Rabat
- Sliema
Job ID: 9708084
/ Ref: 8470f3ebe35362ead8c846c7186b72cf