Talent Job Seeker
IT Support Specialist
- directions_car Phoenix
- work Full-time
About the position
Job Title: IT Support Specialist
Location: Phoenix, AZ
Reports To: Manager of Applications & Data Security
Status: Full-Time, Bi-Weekly Pay
Job Summary:
The IT Support Specialist provides technical support to all employees, including handling helpdesk tickets, responding to hotline calls, and assisting walk-in users with urgent issues. This role also collaborates with IT team members on internal projects and continuous improvement efforts.
Key Responsibilities:
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Provide outstanding customer service and technical support to end users.
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Troubleshoot and resolve PC and end-user hardware/software issues.
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Support onboarding and offboarding processes for all employees.
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Manage and track IT equipment and software inventory, including decommissioning outdated hardware.
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Document internal processes (e.g., onboarding/offboarding).
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Create and update knowledge base articles for common support issues.
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Collaborate with systems engineers, IT managers, and administrators on IT initiatives.
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Participate in an on-call rotation for critical user support needs.
Required Qualifications:
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1+ years of experience supporting Windows-based PC environments.
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1+ years providing direct end-user support.
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Strong attention to detail and a passion for technology.
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Demonstrated commitment to delivering a great end-user experience.
Preferred Skills:
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Experience with Active Directory and user account management.
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Familiarity with Windows Server operating systems.
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Support experience for mobile devices (especially iOS).
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Proficiency with Microsoft 365 apps (Teams, SharePoint, OneDrive).
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Exposure to Intune and Autopilot for device deployment.
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Experience supporting Teams Voice.
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Familiarity with virtualization technologies (e.g., VMware Workstation, VirtualBox).
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Experience with FreshService or other ITSM platforms.
Physical & Work Environment Requirements:
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Ability to lift and transport IT equipment (e.g., PCs, peripherals).
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Ability to remain seated and work on a computer for extended periods.
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Capable of handling multiple tasks and projects simultaneously in a fast-paced environment.
Place of work
Phoenix
app.general.countries.United States
About the company
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Relevant places near
- Phoenix
- Glendale
- Scottsdale
- Maryvale
- Tempe
- Tempe Junction
- Alhambra
- Ahwatukee Foothills
- Central City
- Encanto
Job ID: 9707875
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