Talent Job Seeker
Customer Support and Content Reviewer for Dutch Speakers
- directions_car Porto
- work Full-time
About the position
Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent Dutch + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates
Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.
What You'll Be Doing
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Review, classify, and moderate online content to ensure it meets community guidelines
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Respond to user queries regarding platform usage, policies, and account-related issues
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Provide accurate and timely support via chat, email, or phone
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Identify and escalate potential risks, sensitive cases, or policy violations
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Ensure a safe and respectful online environment by enforcing platform rules
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Collaborate with internal teams to share user insights and improve support procedures
What We're Looking For
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Fluent Dutch and English at B2 level or higher
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Strong attention to detail and analytical mindset
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Resilient and comfortable reviewing sensitive or challenging content
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Empathetic communicator with a solution-oriented approach
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Previous experience in customer support or moderation is a plus, not mandatory
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Must have EU citizenship or valid work permit for Portugal
What You'll Get
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Full training program (2 to 4 weeks depending on the project)
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12-month renewable contract; permanent after 2 years
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Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)
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Meal allowance paid via card (tax-free)
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Private health and dental insurance from day one
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22 vacation days per year plus Portuguese public holidays
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Christmas and holiday bonuses paid monthly
Ready to make a real impact in digital safety and customer experience?
Apply today and join us in Lisbon!
Place of work
Porto
app.general.countries.Portugal
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Porto
- Vila Nova de Gaia
- Rio Tinto
- Ermesinde
- Maia
- Espinho
- Senhora da Hora
- Matosinhos
- Gondomar
- Águas Santas
Job ID: 9707654
/ Ref: 75fd05580b2020d7c2bb1b97f1da2dab