Talent Job Seeker
Customer Support Representative (German B2 + English B1)
- directions_car Sofia
- work Full-time
About the position
Location: On-Site
Work Schedule: Monday - Sunday, 10:00 AM - 2:00 AM (rotational shifts)
Job Overview
Join our dynamic team as a Customer Support Representative, providing high-quality support primarily via email and chat (90-95%), with occasional inbound phone assistance (5-10%). You’ll handle customer inquiries, resolve issues, and ensure a seamless customer experience.
Training: 2 weeks of initial training followed by a 2-week nesting period.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
- Troubleshoot issues and provide accurate solutions promptly.
- Collaborate with team members to enhance the customer support process.
- Maintain a high level of accuracy and attention to detail in all customer interactions.
Compensation & Benefits
- Salary: 3800 BGN gross
- Shift Benefits:
- Taxi voucher if shift ends late
- Additional hourly pay after 10 PM
- Signing bonus of 1000 BGN
- Relocation Support:
- Travel reimbursement up to 490 BGN after 6 months (with travel documents)
- Salary advance of 1056 BGN net available upon request
- Hotel stay arranged upon arrival, with cancellation requirements
- Additional Benefits:
- Monthly transportation/internet allowance of 50 BGN net
- Special bonuses for life events (marriage, birth/adoption of a child, university graduation) – 500 BGN
- Medical and dental insurance, life insurance
- Co-financed Multisport card
- Employee discounts on various goods and services
Place of work
Talent Job Seeker
Sofia
app.general.countries.Bulgaria
Sofia
app.general.countries.Bulgaria
About the company
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Relevant places near
- Sofia
- Kostinbrod
- Bozhurishte
- Sofia
- Sofia
- Sofia
- Sofia
- Sofia
- Sofia
- Sofia
Job ID: 9707033
/ Ref: 47e391097a098ad7a244360ee1ce6316