Staff Associate, CA

About the position

Our client is seeking a highly skilled and dependable individual to join their team as a Staff Associate for their clinical program.

Reporting to the Clinical Operations Manager, this is a full-time, non-exempt position, based in San Mateo, CA, with an onsite schedule requiring 5 days per week in the office from 11am to 7pm.

The Staff Associate is responsible for supporting a team of clinicians, as well as the administrative functioning, development, and maintenance of the clinical program. The Staff Associate serves as a liaison between the clinicians and their patients and families and will work closely with the clinical and administrative teams to support families interested in clinical services.

Our client is dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. They have become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Our client is proud to be named a "Great Place to Work - Certified" company! Their competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

Responsibilities

• Provide administrative support to our clinical team

• Communicate professionally with new patients in person, and via phone and email providing information about the organization

• Complete initial intake screenings, coordinate patient evaluations, and schedule appointments within the electronic medical record (EMR) system

• Oversee patient experience from the time patients contact the organization and throughout the treatment experience

• Manage clinicians' calendars, ensuring efficiency of clinician time, and schedule appointments in the electronic medical record (EMR) system

• Facilitate the flow of phone and email communication between clinicians and their patients and families

• For psychiatrists, coordinate all patient prescription transactions, interfacing with pharmacies and insurance companies to ensure prescriptions are filled and patients are reimbursed

• Manage high priorities and multi-task in a fast-paced work environment

• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information

• Assist with training of new support staff and provide team coverage when necessary

• Other duties as assigned

Qualifications

• Bachelor's Degree (preferred) and 1-2 years of relevant work experience

• Strong interpersonal, communication, and customer service skills

• Excellent judgment and creative problem-solving skills, including conflict resolution

• Ability to appropriately handle sensitive information with discretion

• Professional demeanor and attitude; ability to interface with families as well as senior leadership, clinicians, and staff

• Self-starter and team player able to establish and maintain effective working relationships

• Thorough, accurate, and conscientious about assignments

• Positive attitude, energetic, and interested in working in health care

• Prior experience in an administrative role preferred

Special Considerations:

The anticipated salary range for this position is $60,000 - $65,000 USD annually.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.

Place of work