Talent Job Seeker

Process Trainer - Cebu (start work by August 15, 2025)

Position Title: Trainer - Retail (Cebu) | Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Arrangement: Fully Onsite in Cebu

Shift & Rest Days: 24/7 schedule

Educational Qualification: College Degree

Work Experience:

At least 1 year of experience as a Trainer
Preferred: Retail background, but open to trainers for any customer service accounts
Strong communication skills
Ability to deliver training demos based on provided customer service approaches; having the skill to create training demos for handling time management is a plus

Key Responsibilities:

Curriculum Development: Design and develop training materials such as guides, manuals, presentations, and videos related to customer service skills, product knowledge, system usage, and company policies.
Training Delivery: Facilitate training sessions through various methods like classroom seminars, workshops, and role-playing exercises for both new hires and existing agents.
Performance Evaluation & Coaching: Measure training effectiveness through assessments and performance data, identify areas for improvement, and provide personalized coaching and feedback to agents.
Needs Assessment & Collaboration: Partner with managers and leadership to identify skill gaps and training requirements, and develop strategies to address these needs.

Talent Job Seeker
Cebu City
app.general.countries.Philippines

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Job ID: 9706127 / Ref: 0369c0439e815efb2e99d82c3d87d558