Talent Job Seeker
Service Desk Analyst
- directions_car Żejtun
- work Full-time
About the position
Responsibilities:
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Coordinate and manage incidents through the companys service management tool in line with ITIL framework.
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Provide support for Level 1 issues and escalate major incidents as needed to ensure resolution within SLA.
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Handle user requests, calls, and emails efficiently, ensuring high-quality customer service.
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Assist with asset and configuration management, and help maintain accurate service data.
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Collaborate with support teams to improve service delivery and maintain internal documentation.
Key Requirements:
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2-3 years of experience in IT support or service desk environments.
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Strong communication skills in English (verbal and written).
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Familiarity with IT Service Management (ITSM) tools and Microsoft Office Suite.
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Experience in high-pressure operations and working with international or third-party stakeholders.
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ITIL Foundation Certification is considered a plus.
Place of work
Żejtun
app.general.countries.Malta
About the company
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Relevant places near
- Birkirkara
- Qormi
- Mosta
- Żabbar
- San Pawl il-Baħar
- Fgura
- San Ġwann
- Żejtun
- Rabat
- Sliema
Job ID: 9705496
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