Front Desk/Data Entry Specialist

About the position

Front Desk/Data Entry Specialist

Location
Department of the Air Force
66th Force Support Squadron
Military and Family Readiness Center
10 Kirtland St., Bldg. 1240
Hanscom AFB, MA 01731

• Citizenship: U.S. Citizenship Required
• Clearance Requirements: Tier 1 Background Investigation National Agency Check with Law and Credit Check, and fingerprints. (Standard Form 85).
• Salary: $21.02 - $25.94 per hour.
• Type of Employment: Full-Time 40 hours per week.
• Period of Performance: 30 September 2025 30 September 2030.
• Paid Time Off per Year: 80 hours per year, accruing from the day of Hire.
• Sick Leave per Year: 56 hours per year, accruing from the day of Hire.
• Paid Federal Holidays: Eleven (11) Paid Federal Holidays.
• Travel: Travel is not authorized
• Relationship: Employee of the Company.

Working Hours

The Front Desk/Data Entry Specialist will typically work Monday through Friday (except for federal holidays). The hours of performance will generally be between 8:00 AM and 4:00 PM, with lunch breaks lasting thirty minutes. They must be taken between 11:00 AM and 1:00 PM, with any deviation approved by the Chief of the Military and Family Readiness Center (M&FRC).

Mandatory Documents:

• Resume
• Three (3) Letters of Reference

Mandatory Qualifications

• Have a basic understanding of military protocol, support group organizations, an understanding of family systems in a military setting, and the ability to communicate and work effectively with a diverse population.
• Strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format.
• Strong working knowledge of Web-based applications (Microsoft Edge/Chrome), Microsoft (MS) Office Word, MS Office Excel, and other MS Office Suite Products.
• Be familiar with standard concepts, including a minimum of 12 months of prior customer service experience.
• Be familiar with standard practices and procedures within a customer support and business environment.
• Be able to rely on experience and judgment to plan and accomplish goals promptly.

• Take task directions and training from the Government Technical Advisor or his/her Representative.

Attire

The Front Desk/Data Entry Specialist is expected to dress in appropriate business casual attire while working at the Military and Family Readiness Center.

Duties and Responsibilities

• Provide reception services for Military and Family Readiness Center (M&FRC) Reception Center visitors/clients and accomplish customer service and administrative duties as required.
• Provide data entry into web-based systems, Air Force Family Integrated Results and Statistical Tracking (AFFIRST), and Department of Defense (DOD) Transition Assistant Program (TAP) systems.
• Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, and watch for opportunities to raise awareness of M&FRC programs and services.
• Schedule clients for M&FRC classes and provide complete and transparent information that addresses most routine or procedural issues.
• Input all TAP data and resources in the AFFIRST to include, but not limited to, scheduling clients for Transition Assistance Program workshops, to include sending reminder emails one week before class start date, unless program managers direct a different timeline.
• Maintain the appearance of the Front Desk. The Contractor will align chairs, materials, publications, and resources on a daily basis and report inoperable equipment to M&FRC management.
• Ensure all clients completely sign in and generate a monthly client usage report in the format established by M&FRC management.

COMPENSATION AND BENEFITS:

• Competitive Compensation package
• Comprehensive benefits including medical, dental and vision options.
• Outstanding career growth potential.

ABOUT US:

Fidelity Partners is a Inc. 5000, USA company that provides medical, technical, logistical, and administrative services to the federal government and commercial Clients across the country. Fidelity offers competitive salaries and benefits packages.

Qualified applicants are encouraged to learn more about us at www.fidelitypartners.org or call us at

(210) 822-4005

or Join our Team

Fidelity Partners provides equal employment without regard to race, color, religion, sex, national origin, age, disability, or in accordance with applicable federal state, and local laws (EoE).

Place of work