Talent Job Seeker
BPO Team Leader | BPO Supervisor
- directions_car Cebu City
- work Full-time
About the position
Job Title: Team Lead Voice Support (Retail Domain Preferred)
Work Arrangement: Onsite
Shift: 24x7 Rotating Shifts
Location: Cebu
Start Date: ASAP
Openings: 25
About the Role:
We are seeking a proactive and experienced Team Lead to manage a voice support team within a customer service or retail operations environment. The ideal candidate will have a strong background in leading teams, especially in high-volume or customer-facing environments. This role is fully onsite and requires flexibility to work across rotating shifts.
Key Responsibilities:
-
Team Management: Supervise daily operations of the support team, track performance metrics, and ensure service level agreements (SLAs) are met.
-
Communication: Serve as the liaison between the team and upper management, delivering updates, policy changes, and feedback clearly and effectively.
-
Task Delegation & Coordination: Allocate tasks based on team members skills and capacity while ensuring deadlines and quality standards are met.
-
Coaching & Development: Provide regular coaching, mentoring, and performance feedback to team members to support their professional growth.
-
Conflict Resolution: Mediate interpersonal issues and ensure a positive team environment to maintain productivity and morale.
Qualifications:
-
Education: College degree preferred, but open to undergraduates with relevant experience.
-
Experience: Minimum of 2 years in a Team Lead or Supervisory role within any line of business (experience in the retail domain is a plus).
-
Skills:
-
Strong leadership and organizational skills
-
Excellent verbal and written communication
-
Problem-solving and decision-making abilities
-
Comfortable working in fast-paced, customer-driven environments
-
Place of work
Cebu City
app.general.countries.Philippines
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Cebu City
- Lapu-Lapu City
- Mandaue City
- Talisay
- Minglanilla
- Liloan
- Consolacion
- Cordova
- Naga
- Apas
Job ID: 9705220
/ Ref: 982030629d39da2f0a379bdd59f7086d