Swedish Speaking Customer Support

About the position

This is an excellent opportunity for a Swedish-speaking individual with 12+ months experience of working in support within igaming (casino) and KYC, someone who likes to have various tasks and to learn more. This vacancy is with a relative startup in its fourth operational year so everyone chips in and helps out with various tasks at times.

The role pays €25-29K depending on experience

Role & Responsibilities

• Handle incoming queries in Swedish and English, mainly via email and chat
• Offer accurate information and support regarding for example game functionalities, promotions and technical issues
• Assess and assist with a friendly and efficient manner
• Document checks for KYC
• Cooperate closely with AML and RG departments
• Stay up-to-date with SGA regulatory compliance requirements

Requirements

• Excellent communication skills in writing in Swedish
• Fluent in English, written and spoken
• 12+ months' experience of working within support in igaming
• Experience of working with the SGA
• Experience and understanding of basic KYC procedures
• Strong computer literacy
• Customer-first mindset
• Responsible and reliable
• Team-worker!

About this role

• Salary from €25-29K per annum depending on your experience
• Rotating shifts all days of the week but no night shifts! 
• Office-based in St Julian's, Malta
• Company events, fun ones!

Igaming experience as listed above + native level Swedish are non-negotiable requirements for this role.

*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent. 

Place of work