Talent Job Seeker
Online Operations Specialist (E-commerce)
- directions_car Cairo
- work Full-time
About the position
Qureos is seeking a highly motivated and skilled Online Operations Specialist (E-commerce) to join our growing team in Cairo, Egypt. This is a full-time position offering a competitive salary between EGP 8,000 and EGP 10,000 per month. The Online Operations Specialist will play a crucial role in ensuring the smooth and efficient operation of our e-commerce platform. This involves managing online orders, coordinating with internal teams, and optimising the online customer experience.
Responsibilities:
* Manage and process online orders, ensuring timely fulfilment and delivery.
* Monitor inventory levels and coordinate with the supply chain team to prevent stockouts and overstocking.
* Respond to customer inquiries and resolve issues related to online orders, returns, and refunds.
* Analyse sales data and website traffic to identify trends and opportunities for improvement.
* Implement strategies to improve conversion rates and enhance the overall customer journey.
* Collaborate with marketing and product teams to develop and execute online promotions and campaigns.
* Maintain and update product information on the e-commerce platform, ensuring accuracy and consistency.
* Monitor and analyse competitor activity and market trends to identify opportunities for growth.
* Stay up-to-date with the latest e-commerce best practices and technologies.
Qualifications:
* Bachelor's degree in Business Administration, Marketing, or a related field.
* Proven experience in e-commerce operations, preferably within a fast-paced environment.
* Strong understanding of online sales strategies and customer relationship management.
* Excellent analytical and problem-solving skills.
* Proficiency in Microsoft Excel and other relevant software applications.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Strong organisational skills and attention to detail.
* Fluency in English and Arabic.
Place of work
Cairo
app.general.countries.Egypt
About the company
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Relevant places near
- Cairo
- Giza
- Al Ḩawāmidīyah
- Qalyūb
- Awsīm
- Al Qanāţir al Khayrīyah
- Cairo
- Cairo
- Cairo
- Al Giza
Job ID: 9698169
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