Talent Job Seeker
Patient Experience Agent
- directions_car Qatar
- work Full-time
About the position
Responsibilities
* Provide a warm and welcoming environment for patients and their families.
* Answer patient inquiries regarding appointments, billing, and other administrative matters.
* Assist patients with navigating the facility and accessing necessary services.
* Resolve patient complaints and concerns in a timely and professional manner.
* Escalate complex issues to the appropriate department or personnel.
* Maintain accurate patient records and documentation.
* Collaborate with healthcare professionals to ensure seamless patient care.
* Proactively identify opportunities to improve the patient experience.
* Adhere to all company policies and procedures related to patient privacy and confidentiality.
* Participate in patient experience improvement initiatives.
Qualifications
* High school diploma or equivalent with at least 3 years of work experience preferably call Centre or Bachelor's degree preferred with 1 year of similar experience.
* Relevant life support/resuscitation certificates preferred but there will be opportunity to undertake as part of orientation.
* Excellent communication and interpersonal skills.
* Strong problem-solving and critical thinking abilities.
* Proficiency in English; Arabic language skills are a plus.
* Empathy and patience when dealing with patients and their families.
* Knowledge of healthcare services and terminology.
* Basic computer skills for data entry and communication purposes.
Place of work
Qatar
app.general.countries.Qatar
About the company
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Job ID: 9698040
/ Ref: 778f6987635c955ad8d294c8513e486f