Talent Job Seeker
Senior Technical Support Specialist
- directions_car Makati
- work Full-time
About the position
Cartrack is a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Job Responsibilities:
- Providing technical support to teams within the organization when required
- Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
- Maintaining and updating technical documents and procedures
- Identifying and resolving system issues
- Perform daily system monitoring, verifying integrity and availability of Cartrack's application
- Perform daily post installation/ QA validation
- Review systems and application logs for remote diagnostic of field devices
- Provide training and assistance to users of Cartrack application systems
- Provide on-site field support and installation
- Verify completion of scheduled jobs
- Internal IT support
Job Requirements:
- Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
- Minimum 3 years of experience in the IT service industry.
- Proficient in English
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude
- Technically independent with good initiative
- Strong analytical problem-solving skills with an out-of-box approach in providing solutions
- Willing to work onsite in Makati City and can do field work from time to time.
Place of work
Talent Job Seeker
Makati
app.general.countries.Philippines
Makati
app.general.countries.Philippines
About the company
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Relevant places near
- Quezon City
- Manila
- Caloocan City
- Taguig
- Pasig City
- Las Piñas
- Antipolo
- Makati City
- Pasay
- Bacoor
Job ID: 9697108
/ Ref: 7f86ac75c438f8bb4c53a021b60befef