User Researcher

About the position

About TrusTrace

Founded in 2016, TrusTrace offers a market-leading platform for supply chain traceability and compliance, enabling brands and suppliers around the world to standardise how supply chain and material traceability data is captured, digitised and shared. TrusTrace is leading global-scale traceability programs for many of the world’s largest brands. The company is headquartered in Stockholm, Sweden, with additional offices in India, France and the US.

 About the role

We’re strengthening our UX team with a User Researcher based in Stockholm, Sweden. You’ll report to the UX Director and work closely with designers and researchers in both Sweden and India.

This will be a fixed term contract role for a period of 12 months where you’ll take the lead on major research initiatives and manage the day-to-day research function. 

You’ll play a key role in shaping how research drives product decisions across the platform — from traceability and risk screening to supplier collaboration and AI-first workflows.

What you will do

• 
  Foundational User Research
  
  • Conduct interviews, usability tests, and contextual inquiries to uncover user needs and behaviors.
    
  • Synthesize insights into actionable recommendations for designers, PMs, and engineers.
    
  • Share findings through engaging, decision-driving formats that promote alignment.
    
  Research in an AI-Enabled World
  
  • Use AI tools to accelerate discovery, synthesize feedback, and surface patterns from interviews, analytics, and support data.
    
  • Build feedback loops and micro-studies directly into product workflows.
    
  • Deliver real-time insights through collaborative formats like FigJam, Teams, and GPT-style research repositories.
    
  Cross-Functional Collaboration
  
  • Work with product, design, and engineering to shape discovery efforts and validate concepts.
    
  • Influence product priorities and development cycles with timely, relevant user insights.
    
  Participant Recruitment & User Access
  
  • Manage and grow our research participant pool, especially among Asian suppliers and manufacturers.
    
  • Support localization, outreach, and screening efforts for interviews and surveys.
    
  Scale Research Through Systems
  
  • Develop repeatable tools, templates, and research methods to improve efficiency.
    
  • Mentor designers and PMs in lightweight, scalable research practices.

Who you might be

• 4–6 years of applied user research experience, ideally with B2B SaaS or enterprise platforms.
  
• Familiarity with supply chain, compliance, or traceability domains is a strong advantage.
  
• Comfortable using AI-enabled research tools and eager to explore new technologies.
  
• Skilled at delivering fast, actionable insights — not reliant on long reports.
  
• Experience working across time zones in a collaborative, fast-paced environment.
• Bonus: Proficiency in Mandarin, Cantonese, or other Asian languages, or past research experience in Asia-based manufacturing contexts.

What do we offer? 

• The opportunity to drive change and break new grounds to enhance and strengthen the visual identity of a growing global scale-up company, committed to accelerate sustainable transformation in fashion.
• To be part of a great multicultural, multilingual team and a supportive, design-led culture with a UX team that values learning, experimentation, and real-world product impact.
• A hybrid work model with centrally located office in Stockholm in a tech/innovation co-working space.
• Opportunity to shape the research function and have lasting impact on a growing product organization.
• Opportunities to travel to India and other key regions as needed.

Place of work