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Danish Customer Service Representative in Barcelona

About the position

If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you!

Key Responsibilities

As a Customer Support Advisor, you will be pivotal in understanding and addressing the needs of our international travellers. Your responsibilities include:

  • Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.
  • Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.

Requirements

  • Language Skills: Proficient in Danish (C2 level) and advanced English.
  • Communication: Excellent written and spoken communication and interpersonal skills.
  • Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.
  • Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.
  • Work Approach: Goal-oriented, adaptable to changing priorities and business processes.
  • Experience: Previous experience in customer service or contact center environments is valued.
  • Availability: Able to work both from the office and remotely (within 100km from the office).

Benefits

  • Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.
  • Health Insurance: Free private health insurance is available upon securing a permanent contract.
  • Flexible Remuneration: Options for nursery school transport after the probation period.
  • Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.
  • Perks: Free coffee daily and free fruit once a week.
  • Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.
  • Training: Three weeks of initial training and ongoing personal coaching.

Location

Barcelona, Spain

Place of work

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Barcelona
app.general.countries.Spain

About the company

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Relevant places near

  • Barcelona
  • Eixample
  • L'Hospitalet de Llobregat
  • Sant Martí
  • Badalona
  • Sabadell
  • Sants-Montjuïc
  • Horta-Guinardó
  • Nou Barris
  • Sarrià-Sant Gervasi



Job ID: 9696783 / Ref: 8c38918e8c9407850172dfa3d6a16131

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