Talent Job Seeker
Customer Service Representative (German)
- directions_car Braga
- work Full-time
About the position
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Braga.
Position: Customer Service Representative
Location: Braga, Portugal - Remote
Work model: Remote
Employment type: Permanent Contract (3 months trial period)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
- Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
- Assist with general questions, product or service information, and basic technical support.
- Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
- Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
- Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
- Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
- Offer feedback to improve service processes and contribute to team knowledge sharing.
REQUIREMENTS:
- Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
- Basic understanding of customer service principles and the ability to follow standard procedures.
- Ability to handle technical inquiries and troubleshoot common issues with guidance.
- Experience with customer service software, ticketing systems, or CRM tools is preferred.
- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
- Organized, detail-oriented, and able to manage multiple tasks simultaneously.
- Willingness to learn and adapt in a fast-paced or evolving support environment
- Working schedule: Monday to Friday, 07 AM - 08 PM (rotational shifts), Saturday: 08 AM - 04 PM, Sunday: 08 AM - 05 PM, 2 days off: 2 rotational day.
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
Place of work
Talent Job Seeker
Braga
app.general.countries.Portugal
Braga
app.general.countries.Portugal
About the company
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Relevant places near
- Braga
- Guimarães
- Barcelos
- Real
- Semelhe
- Calendário
- Selho
- Vila Nova de Famalicão
- Gondizalves
- Aves
Job ID: 9696601
/ Ref: 9987de9c737565a0791ba31804377cad