Registered Manager - Luton

About the position

Providing Quality Care

Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?

We’re committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers’ homes through to complex care needs. We appreciate that every customer is different, and this is why every day will be different.

Roles and Responsibilities as a Registered Manager

The Registered Manager is directly accountable to the leaders of the business, and to the national regulatory body for domiciliary care.

The role will require you to:

• Successfully manage the day-to-day running of the business effectively and efficiently.
• Allocate resources and monitor performance to deliver high quality, safe and effective homecare to customers.
• Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
• Ensure via the assessment process that risk is enabled whilst managed safely for the organisation, care assistants and customers.
• Ensure the service is fully CQC compliant at all times.
• Ensure the service meets all contractual requirements.
• Identify and secure new business in order to grow the service.
• Deal with escalated customer complaints in a timely manner.
• Addressing all underperforming team members and creating performance improvement plans to help address any issues.
• Be familiar with and apply relevant legislation.

What we're looking for

The successful applicant must be a driver and have use of their own vehicle, must have previous experience in managing a domiciliary care service and be confident they can grow the service.

Communication and financial awareness skills are critical to this role as well as a detailed understanding of the health and wellbeing sector. The successful candidate must possess NVQ / QCF Level 4 or above, and must be able to demonstrate skills and knowledge in supporting people with sensory impairment, mental health, older adults, people with learning disabilities and physical disabilities.

This is a full-time, permanent role, based at our Luton office, working Monday to Friday, 9am to 5pm.

What we offer

We can’t care for our customers if we don’t take care of our team so to make this possible, we offer: 

• 28 days holiday pro rata
• Ongoing training and support
• Enrolment onto a pension scheme

But not only that, we take care of our team throughout the year, whether it's your birthday, Christmas, awards or simply because it’s a Thursday. We’re a family and we’re here to look after you today, tomorrow and every other day after that.

If you are interested in making a real difference and being part of something amazing, click apply now.

Place of work