Talent Job Seeker

Customer Experts World’s Top Jewellery - Dutch Speaking - Remote in Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Handle calls, emails and chat with a sense in Dutch
Good knowledge of English language (B2+)
Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
Provide and maintain strong, professional relationship with clients and show customer service empathy.
Log calls/cases from customer into the customer relationship database, including shipping instructions.
Track and follow cases to ensure they closed in an efficient and timely manner.

Excellent command of Dutch
Great communication & soft skills, as well as problem-solving skills
Computer knowledge/tech savviness
Ability to multitask and have strong interpersonal skills.
Ability to work in rotating shifts and availability to work overtime when/if required.
Work experience in customer support will be considered as an advantage

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas

Talent Job Seeker
Athens
app.general.countries.Greece

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Job ID: 9695565 / Ref: 81cfae824bc8d3e283eea292a67b1819