Talent Job Seeker
Retention & Lifecycle Marketer (SaaS / Intercom / Remote)
- directions_car Podgorica
- work Full-time
About the position
📍 Locations: Europe, UK, Eastern Europe, Israel, Canada (EST), Dubai
📄 Contract-based via Deel.com or Wise
💼 Full-time, remote
👤 Our client: Instantly.ai — a fast-scaling SaaS company (25K+ trials/month) with a product-led growth (PLG) model
We’re helping Instantly.ai hire a hands-on Retention & Lifecycle Marketer to drive meaningful increases in user conversion and retention. You’ll own onboarding, email automation, in-app flows, and re-engagement strategies across a high-volume SaaS product. This is a critical, high-impact role reporting directly to the founding team.
🚀 What You'll Do:
Design and optimize onboarding journeys in Intercom to move users from trial to activation.
Build and manage email automation campaigns for onboarding, retention, and winback — working with tools like Intercom, ActiveCampaign, Mailchimp, and Klaviyo.
Run in-app campaigns: popups, tooltips, nudges, and upsell flows.
Develop lifecycle segmentation strategies across a contact base of ~80,000 users.
Improve the trial-to-paid conversion rate from 25% to 30–35%.
Analyze campaign performance and user behavior to optimize KPIs: activation, retention, expansion.
Collaborate closely with the Product, Growth, and CS teams to align messaging and strategy.
🧰 Stack You’ll Work With:
Intercom (must-have)
ActiveCampaign, ConvertKit, Mailchimp, Klaviyo
Mixpanel, Amplitude (or similar analytics tools)
Segment (or similar CDPs)
A/B testing: PostHog, Google Optimize
✅ You’re a Fit If You:
Have hands-on experience with lifecycle marketing in SaaS / PLG companies.
Know Intercom inside and out — campaign logic, automation, segmentation.
Can fully own the lifecycle journey: from planning to execution.
Think in funnels, triggers, retention metrics, and copy that converts.
Are comfortable working independently and cross-functionally with Product, Marketing, and Founders.
Bonus: You've scaled retention and monetization at similar trial-driven SaaS products.
🎯 Reporting & Process:
You’ll report directly to the founders or the Senior Marketing Manager.
Interview process includes video pre-screen (recorded with key questions), a short test task (e.g., creating a sample email flow), and 1–2 interviews with the founders.
Reference checks will be conducted after the interview stage.
This is a remote, contract-based role with flexible location, full ownership, and a direct impact on product growth and retention.
Place of work
Podgorica
app.general.countries.Montenegro
About the company
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Relevant places near
- Podgorica
- Danilovgrad
- Tuzi
- Mojanovići
- Spuž
- Goričani
- Mataguži
- Vranj
- Bijelo Polje
- Ćurilac
Job ID: 9695084
/ Ref: 3e3e8e3c7fe4c983275d544e96b5f28c