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Customer Experts for Cloud Workspace - Japanese - Remote in Greece

Position: Customer Expert

Work model: Remote

Location: Greece

Employment type: Full-time

Handle tickets, following support procedures and policies
Communicate with customers via e-mail, following support procedures and policies
Follow specified workflows for incident identification, escalation, resolution and closure
Track and follow cases to ensure they closed in an efficient and timely manner
Work towards reaching targets as set out by client statement of work as well as internal target
Training will take place on-site in Athens, Greece. After training, the team will be working from home (in Greece).

Superior written and verbal communications skills in Japanese
Outstanding communication skills in English
Ability to understand the main ideas of complex text on both concrete and abstract topics
Ability to fluently interact without strain for either party.
Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience

Remote working position, in Greece
Complete support to help you ease your relocation to Greece (we cover your, Visa, flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas

Talent Job Seeker
Rethimno
app.general.countries.Greece

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Job ID: 9691225 / Ref: ff706d4fc3cae2cf52dc3dc5b195fd06