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Senior Reservations/Operations Officer

HETCO TOURS is looking to hire a Senior Reservations/Operations Officer for its Incoming department.

Job Description:

Handling of reservations and operation procedures for groups of foreign travelers to Greece.
Responsible to communicate with foreign agents and tour operators, and provide itineraries/costings/offers for group tours to Greece
Responsible to communicate with suppliers like hotels, restaurants, coach companies, etc, to secure the necessary services for each group
Responsible to follow up both with clients (agents/tour operators) and suppliers for all necessary arrangements for each group.
Responsible to keep track of all necessary deadlines for confirmations/cancellations of services, as well as, payments from clients and to suppliers.
Responsible to source necessary tour leaders, assistants, escorts, and guides according to each group’s itinerary
Responsible to keep the company’s back-office system updated at all times for each file.
Handling of emergency phone line (mobile number)
Ability to monitor e-mails (in case of emergency) during non-office hours.

Position’s necessary requirements:

Adequate prior experience in similar position.
Proficient in English
Proficient knowledge of MS Office applications
Practical mathematical and numerical skills
Communication and negotiation skills
Team working skills, and ability to work under time pressure
Crisis management skills, and ability to act professionally, efficiently and quickly during crisis and unforeseen events.

Position’s desired (but not necessary) requirements:

Talent Job Seeker
Athens
app.general.countries.Greece

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Job ID: 9691147 / Ref: 1228a72081316d8f2f582f7cf82fcf01