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Automotive Foreman Multibrand & Diagnostic Technician
- directions_car United Arab Emirates
- work Full-time
About the position
The Automotive Foreman is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, quality repairs, and timely service delivery. The role involves supervising a team of technicians, diagnosing complex vehicle issues, coordinating repairs, and maintaining high standards of customer.
Key Responsibilities:
Workshop Management & Supervision:
• Oversee and coordinate the workflow in the service center, ensuring efficient job allocation and timely completion.
• Supervise a team of technicians, mechanics, and apprentices, providing guidance and support.
• Ensure adherence to standard operating procedures (SOPs) and safety protocols.
• Conduct daily briefings to assign tasks, discuss challenges, and set productivity goals.
Technical Expertise & Quality Control:
• Diagnose and troubleshoot complex vehicle issues across multiple brands.
• Provide technical assistance and mentorship to technicians.
• Inspect completed jobs for quality assurance and compliance with manufacturer standards.
• Keep up-to-date with the latest automotive technologies, diagnostic tools, and repair techniques.
Customer Service & Communication:
• Communicate with service advisors regarding job progress, delays, and repair recommendations.
• Assist in explaining technical issues to customers when required.
• Ensure customer satisfaction by delivering high-quality service and resolving complaints efficiently.
Inventory & Resource Management:
• Monitor parts availability and coordinate with the parts department for timely procurement.
• Ensure proper use and maintenance of workshop tools and equipment.
• Maintain accurate records of repairs, inspections on CRM software system.
Training & Development:
• Provide ongoing training and skill development to technicians.
• Conduct performance evaluations and recommend improvement plans for workshop staff.
Qualifications & Skills:
• Experience: Minimum of 5 years of experience in automotive repair and maintenance, with at least 2 years in a supervisory role.
• Strong technical knowledge of multiple vehicle brands, including diagnostics and repair procedures.
• Ability to lead, mentor, and motivate a team.
• Excellent problem-solving and decision-making skills.
• Strong organizational and time-management abilities.
• Proficiency in using diagnostic tools and service management software.
• Good communication skills and customer service orientation.
Language Skills:
- Preferably English/Arabic speaking
Other Skills and Abilities:
- Familiar on all kinds of service equipment and tools as to its usage's
- Have a UAE driving licence
Place of work
United Arab Emirates
app.general.countries.United Arab Emirates
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Job ID: 9690525
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