Talent Job Seeker
Support Engineer - English - Romania
- directions_car Cluj-Napoca
- work Full-time
About the position
Position: Support Engineer (Cyber defense Delivery Partner Unit)
Location: Romania - Remote
Employment type: 18 month contract
DUTIES AND RESPONSIBILITIES:
- Handle technical escalations raised from Microsoft support teams and collaborate with several internal stakeholders to get it resolved including working with the product group.
- Conducting case technical reviews the support cases ensuring the case progress is on track.
- Accomplish several functions like handing case assignment escalations, Queue sweeps, making sure that the cases go to the proper delivery partners for assignments.
- Point of contact between Microsoft support teams (FTE teams), Duty management teams & delivery partners teams.
REQUIREMENTS:
- Experience or knowledge in Microsoft Security Products (one or more of: Defender for Endpoint/sentential/compliance/defender for office/defender for cloud apps/defender for identity)
- And/or network security & security domain knowledge in general. - Strong TCP/IP stack knowledge - Knowledge in HTTP/HTTPS methods. –
- Strong knowledge in the Cybersecurity concepts. - Experience at least 4 years or more. - Highly desirable to have technical support experience. - Team leadership experience is a plus.
BENEFITS:
- Excellent remuneration package based on experience, skills, and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM – 6 PM
- Private health insurance
Place of work
Talent Job Seeker
Cluj-Napoca
app.general.countries.Romania
Cluj-Napoca
app.general.countries.Romania
About the company
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- Cluj-Napoca
- Apahida
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Job ID: 9689580
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