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Support Engineer - English - Romania

Position: Support Engineer (Cyber defense Delivery Partner Unit)

Location: Romania - Remote

Employment type: 18 month contract

DUTIES AND RESPONSIBILITIES:

Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.
Works with customers to review and resolve issues. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.
Collaborates on cross-team issues and provides feedback to improve products, resolve bugs, and automate processes. Participates in ongoing training and readiness programs
Handle technical escalations raised from Microsoft support teams and collaborate with several internal stakeholders to get it resolved including working with the product group.
Conducting case technical reviews the support cases ensuring the case progress is on track.
Accomplish several functions like handing case assignment escalations, Queue sweeps, making sure that the cases go to the proper delivery partners for assignments.
Point of contact between Microsoft support teams (FTE teams), Duty management teams & delivery partners teams.

REQUIREMENTS:

Experience or knowledge in Microsoft Security Products (one or more of: Defender for Endpoint/sentential/compliance/defender for office/defender for cloud apps/defender for identity) And/or network security & security domain knowledge in general.
Strong TCP/IP stack knowledge - Knowledge in HTTP/HTTPS methods.
Strong knowledge in the Cybersecurity concepts.

BENEFITS:

Talent Job Seeker
Cluj-Napoca
app.general.countries.Romania

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Job ID: 9689576 / Ref: 2fa0389e60573ce58783e89260af0ac8