Talent Job Seeker
Technical Support Engineer
- directions_car Stockholm
- work Full-time
About the position
Are you passionate about smart technology and delivering world-class technical support? Join us in empowering global telecom operators and retail brands with cutting-edge solutions in AI-driven home connectivity and entertainment.
Our client, a well-established international technology company (founded in 2003), is a key innovator in the AI entertainment, AI connectivity, and smart home ecosystem fields. To support their expansion in the Nordic region, we are now looking for a Technical Support Engineer to join their growing Stockholm-based team.
Key Responsibilities
- Provide technical support for networking and multimedia products (NetCom as primary, OTT as secondary), including issue analysis, explanation, and coordination with internal teams.
- Conduct on-site User Acceptance Testing (UAT) for product upgrades.
- Assist with project solution design, technical consultation, onsite troubleshooting, and root cause analysis.
- Maintain strong relationships with client technical teams and offer tailored technical solutions based on feedback.
- Lead product demonstrations, including demo environment setup and in-person explanation.
- Manage customer complaints and offer support throughout the full product lifecycle.
- Gather reported issues from clients, organize internal reviews, and prepare resolution reports/documents.
Skills & Qualifications
- Bachelor's degree or higher from an accredited institution.
- Basic Linux operating skills required.
- Technical certifications (e.g., networking or systems-related) are a strong plus.
- Strong PC literacy and hands-on technical mindset.
- Fluent in both English and Mandarin (spoken and written) — required for communication with international teams and clients.
- Excellent communication skills and ability to explain complex concepts clearly.
Location & Work Model
This role is based in Stockholm, Sweden. A hybrid work model is available, with flexibility to work from home when not needed onsite for client visits or technical testing.
Place of work
Stockholm
app.general.countries.Sweden
About the company
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Relevant places near
- Stockholm
- Sollentuna
- Södermalm
- Huddinge
- Haninge
- Kungsholmen
- Solna
- Bromma
- Vasastan
- Täby
Job ID: 9689561
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