Support Engineer - English - Romania

About the position

Position: Support Engineer

Location: Romania - Remote

Employment type: 18 month contract

DUTIES AND RESPONSIBILITIES:

• Support Engineers (SE) serve as frontline technical resources for customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.
• Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems.
• Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.
• Collaborates on cross-team issues and provides feedback to improve products, resolve bugs, and automate processes. Participates in ongoing training and readiness programs
  
  You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.
• When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
• You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

REQUIREMENTS:

• Fluent in English (reading, writing, speaking)
• A good understanding of two or more of the following technologies:
• Azure Fundamentals (Cloud Concepts, Networking, Compute)
• Azure Resource Management (Subscriptions, RBAC, Admin Roles)
• Microsoft Entra ID Administration (User, Group, Domain Management, Applications)
• Entra Collaboration Solutions (B2B, B2C)
• Identity Models: Managed (PHS/PTA) vs Federated
• Hybrid Identity Solutions
• Windows Active Directory Services (ADDS, FSMO, GPOs, Replication)
• Windows Networking (TCP/IP, DNS, DHCP)
• Microsoft 365 Identity and Access Management

Preferred Technical Experience:

• Competencies and experience with some of the below technologies:
• AAD Connect, DirSync, MIM/FIM
• Active Directory Federation Services (ADFS) or third-party federation
• Privileged Identity Management (PIM)
• SaaS Application Provisioning
• Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL), Microsoft Authentication Library (MSAL).
• Server-side OAuth protocol libraries such OWIN, OpenID Connect or Katana.
• PowerShell scripting
• Diagnostic tools (Netmon, Wireshark, Fiddler)
• Troubleshooting skills in Http and basic Networking traces analysis.

Experience

• 5+ years in customer-facing technical support roles
• Proven experience with Microsoft Entra ID, ADFS, SSO, Identity Protection, Azure MFA
• Experience supporting large-scale enterprise environments (1000+ users)
• Familiarity with system administration, PKI, DNS, virtualization, and networking

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• 9 AM – 6 PM
• Private health insurance

Place of work