Support Engineer - English - Bucharest

About the position

Position: Support Engineer (Modern Work Midmarket and SMB)

Location: Bucharest - Hybrid

Employment type: 18 month contract

DUTIES AND RESPONSIBILITIES

• Drive the team/cluster level projects to improve CPE.
• Contribute to the efficiency and effectiveness of the business through excellence in execution.
• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products.
• Works closely with the product team on some of the technical design issue and product changes.
• This position has contact with Stakeholders, management and technical teams, premier, developers, program management, the press, other support vendors, and corporate customers.

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience or equivalent experience
• English Language: fluent in reading, writing and speaking
• Technical depth in the current technology and willing to learn new skills. Understanding of Microsoft 365 services or other cloud offerings. PowerShell skills are mandatory
• Deep knowledge of cloud offerings like M365, Exchange Online, OWA, Outlook for MAC, Outlook for Windows and the New Outlook
• Understanding of Identity solutions like ADFS, DirSync/AADSync and Single Sign-On
• Understanding of different cloud models like IAAS, PAAS and SAAS
• Familiarity with Active Directory, Security, OS Internals concepts
• Networking :Understanding of networking concepts including IP Addressing, Subnetting, Routing, NAT, DNS, DHCP, ARP, VPN technologie
• Familiarity with networking tools (ping, tracert, tracemon, Netmon, wire shark, etc.)
  Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
• Strong experience in Current Microsoft® Server and Client and CLOUD platforms.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• 9 AM – 6 PM (CET)
• Private health insurance

Place of work