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Customer Support Representative - Polish - Budapest

Position: Customer Support Representative

Location: Budapest, Hungary

Work model: hybrid, after initial 3 weeks of office training

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Respond to customer inquiries in a timely, efficient, and professional manner within agreed response times
Maintain strong technical knowledge of client's products and services to offer accurate support
Consult product manuals and internal resources to provide appropriate solutions to customer queries
Identify situations that require escalation and transfer them to the relevant department or senior staff member
Accurately log all customer interactions in line with company procedures
Manage and update all relevant administrative tasks and records
Handle customer correspondence as required, ensuring all communication is clear and well-documented
Organize daily workflow and data input to ensure information accuracy and completeness
Participate in ongoing performance monitoring and reviews based on call quality and customer interactions.

REQUIREMENTS:

Native / fluent in Polish both verbal and written. Good command in English (minimum B2 level)
High school diploma or an equivalent
Prior experience in customer service is preferred, or a strong aptitude for working in a customer-facing environment
Good organizational and time-management skills
Confident typing skills with a minimum speed of 20 words per minute
Basic proficiency in Microsoft Word and Excel
Excellent verbal and written communication skills
Ability to stay calm and composed under pressure or in challenging situations
Self-motivated, capable of working independently, and confident in making decisions when necessary
Willingness to escalate complex queries appropriately and collaborate with the wider team.

OFFER:

Competitive salary and performance-based incentives
Comprehensive health, dental, and vision insurance
Opportunities for professional growth and career development within a global technology leader
Meal allowance
Relocation support
A collaborative and supportive team environment
Generous paid time off and holiday schedule
Employee discounts
And many others!!!

Talent Job Seeker
Budapest
app.general.countries.Hungary

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Job ID: 9689516 / Ref: 6a1aa370ff0f011ad0fd08ecc3495aab