Talent Job Seeker
Player Support (Ukrainian)
- directions_car Lisbon
- work Full-time
About the position
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard a Ukrainian speaking Player Support to join their teams in Lisbon.
Position: Player Support
Location: Lisbon, Portugal
Employment type: Full-time
Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday, from 07:00 to 18:00.
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Provided customer support via telephone, email, and chat
- Assisted users with payment-related issues and account management
- Delivered technical support for gaming products, including installation and device synchronization
- Offered guidance and troubleshooting for console and software use
- Advised customers on purchasing decisions and product compatibility
REQUIREMENTS:
- Native Ukrainian, C1 and B2 English, both oral and written
- The ability to thrive in a dynamic, team-focused and structured environment
- An ability to make decisions based on rules and policies
- A passion for helping others achieve results
- An ability to handle potentially stressful situations.
OFFER:
- Productivity bonus
- Sponsored yearly flight back home
- Partially paid two weeks training
- Shifts on weekly rotation with colleagues covering 24/7 line operating hours
- Private health insurance
- Relocation support with flight costs reimbursement and a room
- Support of employees experienced in helping relocate colleagues
- Free Portuguese classes
- Water sport activities, soft trekking and more
- A dynamic and creative team with positive and friendly atmosphere
- And many others!
Place of work
Lisbon
app.general.countries.Portugal
About the company
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Relevant places near
- Lisbon
- Amadora
- Queluz
- Cacém
- Algueirão
- Loures
- Rio de Mouro
- Odivelas
- Amora
- Corroios
Job ID: 9687534
/ Ref: 1bcd84fd17d7b3aab7bd837d7f063684