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Cybersecurity Customer Experts - German - Remote Athens

Position: Customer Expert

Work model: Remote

Location: Athens, Greece

Employment type: Full-time

Communicate with customers via phone, chat & e-mail
Ensure full functionality of the antivirus protection
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Log the cases on internal systems, while getting up to date with client’s products & services.

Fluency in German
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Empathy and a passion for customer service
Familiarity with current Anti-Malware and Firewall products
Ability to install an operating system and install additional necessary software
Ability to troubleshoot common PC, Mac and mobile issues
Knowledge of MAC, iOS and Android Operating Systems
Knowledge of Firewall, Antivirus products and Security domain
Knowledgeable in Windows X OS (Windows XP to 10) & Mac OS fundamentals
Base knowledge of networking technologies (TCP/IP, DNS, WLAN)

Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas

Talent Job Seeker
Athens
app.general.countries.Greece

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Job ID: 9684291 / Ref: eda50cdf010f05388f1497237a8c6002