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Merchant & Customer Application Leader (L2 Support)

About the position

Why This Role?

We are looking for an enthusiastic "Merchant & Customer Application Leader (L2 Support)" for one of our clients, who are a global technology leader with strong values to create superior products and services that contribute to a better global society. 

This is a full-time onsite role at Pattoki, Sapphire (Factory Based).

Key Responsibilities:

  • L2 Support for our client's Finance Plus Services - Dealer management services, Merchant application, Customer application.
  • Point of contact for (often technically complicated) platform related customer & dealer issues.
  • Identify engineering defects based on detailed analysis ( AWS cloud watch, configuration review, android client.
  • Operate and reconfigure customer/dealer/dashboard environments to reproduce various technical issues.
  • Document and share best practices and update knowledge base for customers and facilitate knowledge transfer.

Key Skills and Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Information Technology or a related field.

• Experience in Android mobile application development.
• Basic understanding of Mobile Device Management (MDM), Android device admin
• AWS cloud experience is highly desired
• Experience with Linux & MYSQL is highly desired
• Ability to perform first level debugging of customer issues via AWS cloud watch logs, android device logs.
• Exceptional customer service skills in supporting highly complex technical issues
• Ability to multitask and manage competing priorities in a highly dynamic and changing landscape
• Excellent written and verbal communication skills with strong troubleshooting and reasoning skills


Application Process:

I look forward to receiving your application! Once submitted, we will review it and consider your fit against other candidates in the process. We strive to ensure an efficient process, though there may occasionally be delays.

About Sperton:

Sperton _____ is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.

Place of work

Talent Job Seeker
Lahore
app.general.countries.Pakistan

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  • Lahore
  • Kahna Nau
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Job ID: 9653198 / Ref: dc89fda075fd79bd6ce65a8b0fd2ad32

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Place of work
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Lahore
app.general.countries.Pakistan
Employees
51-200
Industry
Personnel Services
Contact
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