Talent Job Seeker

Global Head of CRM

Our team is growing, and we are looking for a Global Head of CRM to join us on our journey!

Your day-to-day

Develop and execute the global CRM strategy, defining objectives, managing the budget, and ensuring alignment with overall business goals
Lead, mentor, and manage the CRM team, ensuring the effective planning, execution, and data-driven analysis of all campaigns
Oversee the optimization of the customer journey through advanced segmentation, personalization, and marketing automation strategies
Own the global CRM calendar and collaborate closely with cross-functional teams (e.g., Marketing, Product, BI) to deliver seamless customer experiences
Drive CRM performance by owning all relevant KPIs, analyzing data to derive actionable insights, and implementing continuous testing and optimization
Ensure compliance with global data protection regulations while driving innovation through the implementation of new technologies and AI-driven solutions

Your background and mindset

6+ years of extensive CRM experience, including time spent within the online gaming industry, and a preferred Bachelor's degree
At least 3 years in a leadership role with proven experience managing teams in a global or multi-market business environment
Demonstrates a strong strategic mindset with deep expertise in CRM strategy, customer lifecycle management, segmentation, and personalization
Extensive hands-on experience with major CRM platforms, marketing automation tools, and data analytics
Excellent communication, presentation, and stakeholder management skills, with a highly collaborative approach to working cross-functionally
Thrives in a fast-paced, dynamic environment; an understanding of cryptocurrency customer behaviour is considered a plus

Please note, we don't offer a relocation support for this position!

Talent Job Seeker
London
app.general.countries.United Kingdom

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Job ID: 9631141 / Ref: 978a8000b2b5967e3148111cf1ccb6a0